Refund policy
Last updated: 06/09/2026
At Lumora Co., we want you to love your purchase. If something isn’t right, we’re here to help.
🛍️ Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused
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In the same condition you received it
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In its original packaging
Certain items may be exempt from returns for hygiene or safety reasons (e.g., beauty tools, personal care items).
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Refunds typically take 3–7 business days to appear, depending on your bank
Shipping costs are non‑refundable.
🔁 Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us at:
📧 support@lumoraco.com
📦 Order Cancellations
Orders can be canceled within 12 hours of purchase. After this window, your order may already be processing and cannot be canceled.
🚚 Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still haven’t received your refund, email us at:
📧 support@lumoraco.com
📮 Return Shipping
Customers are responsible for paying return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping service.
❗ Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:
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Your order number
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A photo of the issue
We will send a replacement at no cost.
📧 Contact Us
For any questions about returns or refunds, reach out to us at: support@lumorastore.co