Terms of service
Terms of Service
Lumora Co. | lumorastore.co
Effective Date: June 9, 2026
1. Introduction and Agreement to Terms
Welcome to Lumora Co. ("Lumora Co.," "we," "us," or "our"). These Terms of Service (the "Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Lumora Co., a business operating from San Antonio, Texas, USA, governing your access to and use of our website located at lumorastore.co (the "Site"), including any purchases, transactions, or interactions conducted through the Site.
By accessing or browsing lumorastore.co, creating an account, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue use of the Site and refrain from making any purchases.
Lumora Co. reserves the right to amend, modify, or update these Terms at any time at our sole discretion. Any changes will become effective upon posting to lumorastore.co, and the "Effective Date" at the top of this document will be updated accordingly. Your continued access to or use of the Site following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically to remain informed of any updates.
These Terms apply to all visitors, registered users, and customers of the Site, regardless of the medium or device through which the Site is accessed.
2. User Responsibilities
By using lumorastore.co, you represent and warrant that you are at least 18 years of age, or that you are the age of majority in your jurisdiction of residence, and that you possess the legal authority to enter into this agreement. If you are using the Site on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
As a User of the Site, you agree to the following responsibilities:
● Accurate Information: You agree to provide truthful, accurate, current, and complete information when creating an account, placing an order, or otherwise interacting with the Site. You agree to promptly update your information to maintain its accuracy.
● Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your login credentials with any third party and to take all reasonable precautions to prevent unauthorized access to your account.
● Account Activity: You accept full responsibility for all activities that occur under your account, whether or not authorized by you. If you become aware of any unauthorized use of your account or any other breach of security, you must notify Lumora Co. immediately at support@lumorastore.co.
Lawful Use: You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Site.
● Compliance: You agree to comply with all applicable local, state, national, and international laws and regulations in connection with your use of the Site.
Lumora Co. reserves the right to suspend or permanently terminate your account if any information provided is found to be inaccurate, false, or misleading, or if you are found to be in breach of any provision of these Terms.
3. Prohibited Activities
Your access to and use of lumorastore.co is conditioned upon your agreement not to engage in any of the following prohibited activities. Violation of these prohibitions may result in immediate account suspension or termination, cancellation of pending orders, and referral to appropriate legal authorities.
You agree that you will not, under any circumstances:
● Scraping and Data Harvesting: Use any automated tool, bot, spider, scraper, or other data-gathering mechanism to collect, extract, or download any content, product data, pricing information, or other materials from the Site without the prior written consent of Lumora Co.
● Reverse Engineering: Attempt to decompile, reverse engineer, disassemble, or otherwise derive the source code, algorithms, or underlying structure of the Site or any software or technology used in connection with the Site.
Malware and Malicious Code: Upload, transmit, or distribute any viruses, worms, trojans, ransomware, spyware, adware, or any other malicious code or software intended to damage, disrupt, or gain unauthorized access to any computer system, network, or data.
● Fraudulent Orders: Place orders using fraudulent payment information, stolen credit or debit cards, or other deceptive means. Lumora Co. will report suspected fraud to the relevant authorities and financial institutions.
● Chargeback Abuse: Initiate unauthorized or bad-faith chargebacks or payment disputes with your bank or payment provider in circumstances where a legitimate purchase was completed and delivered in accordance with these Terms.
● Impersonation: Impersonate any person, business, or entity, including any employee or representative of Lumora Co., or falsely state or misrepresent your affiliation with any person or entity.
● Intellectual Property Violations: Copy, reproduce, modify, distribute, or create derivative works based on any content, trademarks, logos, product images, or other proprietary materials owned by or licensed to Lumora Co., without prior written authorization.
● Circumventing Security: Attempt to circumvent, bypass, or disable any security feature, authentication system, access control mechanism, or technical protection measure implemented on or in connection with the Site.
● Unauthorized Resale: Purchase products from lumorastore.co for the purpose of unauthorized commercial resale, redistribution, or reselling under another brand or at inflated prices, without explicit written authorization from Lumora Co.
Harassment: Engage in any harassing, threatening, abusive, defamatory, discriminatory, or otherwise objectionable conduct toward Lumora Co. staff, customer service representatives, or other users of the Site through any channel, including email, live chat, or social media.
● Interference: Take any action that imposes an unreasonably large load on the Site's infrastructure, interferes with the proper working of the Site, or disrupts the experience of other users.
● Illegal Conduct: Use the Site for any purpose that is unlawful, fraudulent, harmful, or prohibited by these Terms or applicable law.
4. Intellectual Property
All content published on or available through lumorastore.co — including but not limited to text, product descriptions, product photography, logos, graphics, icons, illustrations, audio and video clips, digital downloads, data compilations, software, website design, trade dress, and the overall look and feel of the Site — is the exclusive property of Lumora Co. or its licensors, and is protected by applicable copyright, trademark, trade dress, and other intellectual property laws of the United States and international jurisdictions.
The name "Lumora Co.," all associated logos, and all product names and branding that appear on the Site are trademarks or trade names of Lumora Co. Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Site without the prior written consent of Lumora Co. or such third party that may own the trademark.
You are expressly prohibited from:
Reproducing, copying, duplicating, or distributing any part of the Site's content for commercial or non-commercial purposes without prior written permission from Lumora Co.;
● Creating derivative works based on any content found on the Site;
● Using Lumora Co.'s trademarks, logos, or branding in any manner that is likely to cause confusion, dilute brand identity, or that implies association, endorsement, or sponsorship by Lumora Co. without authorization;
● Framing, mirroring, or scraping the Site or its content on any other website or digital platform.
Limited personal, non-commercial use of the Site for the sole purpose of browsing and shopping is permitted. Any unauthorized use of the intellectual property on lumorastore.co terminates the permission granted to you under these Terms and may subject you to civil or criminal liability.
If you believe that any content on the Site infringes upon your intellectual property rights, please contact us at support@lumorastore.co with the details of your claim.
5. Payment Terms
All prices displayed on lumorastore.co are listed in United States Dollars (USD) unless otherwise explicitly stated. Lumora Co. accepts the following payment methods:
● Major credit cards, including Visa, Mastercard, American Express, and Discover;
● Debit cards bearing a major network logo;
● PayPal;
Shop Pay;
● Apple Pay and Google Pay, where supported by your device and browser;
● Any additional payment methods as displayed at checkout.
By submitting an order, you represent and warrant that the payment information you provide is accurate, complete, and that you are authorized to use the designated payment method. You authorize Lumora Co. to charge the full order amount, including applicable taxes and shipping fees, to your selected payment method at the time of purchase.
The submission of an order constitutes an offer to purchase, not a confirmed sale. Lumora Co. reserves the right, at our sole discretion, to accept or decline any order for any reason, including but not limited to product unavailability, errors in product or pricing information, suspected fraudulent activity, or failure of payment authorization. A binding contract of sale is only formed when Lumora Co. dispatches an order confirmation to the email address provided at checkout.
Lumora Co. reserves the right to cancel any order, in whole or in part, at any time prior to shipment. In the event of a cancellation, you will receive a full refund to your original payment method within 5–7 business days.
Sales tax will be calculated and applied to orders where required by applicable federal, state, or local law. The applicable tax rate will be displayed at checkout based on the shipping destination. Lumora Co. is not responsible for any additional duties, customs fees, or taxes imposed by international jurisdictions on orders shipped outside the United States; such charges are the sole responsibility of the recipient.
6. Shipping and Delivery
Lumora Co. ships products to addresses within the United States and to select international destinations. Shipping options, estimated delivery timelines, and associated costs will be presented at checkout prior to order confirmation.
Estimated shipping timelines are as follows:
● Domestic (United States): Standard shipping typically takes 5–10 business days from the date of shipment. Expedited options may be available at checkout for an additional fee.
● International: Delivery timelines for international orders vary by destination country and are subject to local customs processing times. International shipping typically takes 10–21 business days, though delays beyond this estimate may occur.
All shipping timelines are estimates provided in good faith and are not guaranteed. Lumora Co. is not responsible for delays caused by the shipping carrier, customs clearance procedures, weather events, natural disasters, public health emergencies, labor disputes, or any other circumstances beyond our reasonable control. Lumora Co. will not issue refunds or compensation solely on the basis of carrier-caused delays.
Risk of loss and title to products purchased from lumorastore.co pass to the buyer upon delivery of the order to the carrier for shipment. Once a package has been handed to the carrier, Lumora Co.'s responsibility for the physical delivery of the order is fulfilled, subject to any applicable carrier insurance or claims process.
It is the customer's sole responsibility to provide an accurate, complete, and deliverable shipping address at the time of order placement. Lumora Co. will not be liable for packages that are undeliverable, lost, or returned due to an incorrect, incomplete, or undeliverable address provided by the customer. If a package is returned to Lumora Co. due to an address error, we will contact you to arrange reshipment; additional shipping charges may apply.
Lumora Co. is not responsible for packages marked as delivered by the carrier that the customer claims were not received. In such cases, we encourage customers to check with neighbors, building management, or the carrier directly and to file a claim with the carrier if necessary.
7. Returns and Refunds
Lumora Co. is committed to customer satisfaction. If you are not fully satisfied with your purchase, we accept returns subject to the conditions set forth below.
Return Eligibility
● Returns must be initiated within 30 days of the confirmed delivery date.
● Items must be unused, unwashed, and in their original, unaltered condition with all original tags and packaging intact.
● Items that show signs of use, wear, washing, damage, or alteration will not be accepted for return and will be sent back to the customer at their expense.
Non-Returnable Items
The following items are considered final sale and are not eligible for return or refund under any circumstances:
● Items marked as "Final Sale" or "Non-Returnable" at the time of purchase;
● Digital products, downloadable content, or electronic gift cards;
● Physical gift cards;
● Items that have been personalized, customized, or made to order at the customer's specification.
Return Process
To initiate a return, please contact our customer support team at support@lumorastore.co with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. Returns submitted without prior authorization may not be accepted.
Return Shipping Costs
Unless the return is due to a defective item or an error made by Lumora Co. (such as receiving the wrong product), the customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as Lumora Co. is not responsible for return packages that are lost or damaged in transit.
Refunds
Upon receipt of the returned item, Lumora Co. will inspect the item within 2– 3 business days to confirm eligibility. If the return is approved, a refund will be issued to the original payment method within 5–7 business days of inspection completion. Please note that your financial institution may require additional processing time before the refund appears in your account. Lumora Co. is not responsible for delays caused by your bank or payment provider.
Lumora Co. reserves the right to deny a refund if the returned item does not meet the eligibility criteria described above.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Lumora Co., its owners, directors, officers, employees, agents, contractors, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind arising out of or related to your use of, or inability to use, lumorastore.co or any products or services purchased through the Site, even if Lumora Co. has been advised of the possibility of such damages.
This limitation applies to, without limitation:
● Loss of revenue, profits, data, goodwill, or business opportunities;
● Damages arising from unauthorized access to or alteration of your transmissions or data;
● Damages arising from any interruption, suspension, or termination of the Site or any service;
● Damages arising from any errors, inaccuracies, or omissions in any content or information on the Site;
● Damages arising from third-party conduct, including shipping carriers, payment processors, or other service providers.
In jurisdictions that do not allow the exclusion or limitation of certain damages, the liability of Lumora Co. shall be limited to the maximum extent permitted by applicable law.
In all cases, Lumora Co.'s total aggregate liability to you for any claim arising out of or related to these Terms or your use of the Site shall not exceed the total amount actually paid by you to Lumora Co. in the thirty (30) days immediately preceding the event giving rise to the claim.
The Site and all products and services provided through it are offered "as is" and "as available," without any warranty or representation of any kind, either express or implied. You use the Site and purchase products at your own risk.
9. Disclaimer of Warranties
To the fullest extent permitted by applicable law, Lumora Co. expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to:
● The implied warranty of merchantability — we make no warranty that any product is of satisfactory quality or fit for its ordinary purpose;
● The implied warranty of fitness for a particular purpose — we make no warranty that any product will meet your specific needs or requirements;
● The implied warranty of non-infringement — we make no warranty that the use of the Site or products will not infringe the rights of third parties;
● Any warranty that the Site will be available on an uninterrupted, timely, secure, or error-free basis;
● Any warranty that defects in the Site will be corrected.
Product descriptions, images, dimensions, colors, and other specifications displayed on lumorastore.co are provided in good faith and are believed to be accurate at the time of publication. However, Lumora Co. does not warrant that product descriptions or any other content on the Site is accurate, complete, current, or free from errors. Minor variations in color, texture, or appearance between product images and actual products may occur due to differences in display technology, photography lighting, and manufacturing processes. Such variations shall not constitute a defect or misrepresentation.
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law.
10. Governing Law and Dispute Resolution
These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any products or services purchased through lumorastore.co shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of laws provisions.
Informal Resolution
Before initiating any formal dispute proceedings, you agree to first contact Lumora Co. at support@lumorastore.co and attempt to resolve the dispute informally. Both parties agree to engage in good-faith efforts to resolve any dispute within thirty (30) days of notification. If the dispute cannot be resolved informally within that period, either party may proceed to arbitration as set forth below.
Binding Arbitration
Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof that is not resolved through informal negotiation shall be submitted to and resolved by binding arbitration in San Antonio, Texas, under the rules of the American Arbitration Association
(AAA) then in effect. The arbitration shall be conducted in English. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction.
Each party shall bear its own attorneys' fees and costs in connection with any arbitration proceeding, unless the arbitrator determines that applicable law requires otherwise.
Exceptions
Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction in San Antonio, Texas, to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or other rights where monetary damages would be inadequate.
Class Action Waiver
You agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or classwide arbitration against Lumora Co.
11. Changes to These Terms
Lumora Co. reserves the right to modify, revise, update, or replace any portion of these Terms of Service at any time, at our sole and absolute discretion. Changes may be made for any reason, including to reflect changes in applicable law, business practices, product offerings, or operational requirements.
When changes are made, the revised Terms will be posted to lumorastore.co with an updated "Effective Date" at the top of the document. In the event of material changes, Lumora Co. may, at its discretion, provide additional notice through the Site or via email to the address associated with your account; however, such additional notice is not guaranteed and shall not be required.
It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued access to or use of lumorastore.co, or your continued purchases from Lumora Co., after any updated Terms have been posted shall constitute your acknowledgment of and binding agreement to the modified Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Site.
Lumora Co. will not be liable to you or any third party for any modification, suspension, or discontinuation of the Site or any service offered through it.
12. Contact Information
If you have any questions, concerns, or comments regarding these Terms of Service, your rights and obligations under these Terms, or any aspect of your experience with Lumora Co., please do not hesitate to contact us. Our customer support team is available to assist you.
Lumora Co.
San Antonio, Texas, United States of America
Email: support@lumorastore.co
Website: lumorastore.co
We aim to respond to all inquiries within 2–3 business days. For order-specific questions, please include your order number in your message to help us assist you more efficiently.
These Terms of Service were last updated and are effective as of June 9, 2026. By using lumorastore.co, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.